1. Overview
This website is operated by Gems Clothing & Merch. Throughout the site, the terms “we”, “us” and “our” refer to Gems Clothing & Merch. By visiting our site and/or purchasing something from us, you agree to be bound by the following Terms of Service.
2. Products & Services
We provide custom printing services on items including but not limited to t-shirts, hoodies, pens, business cards, and other merchandise.
All products are made to order based on customer specifications.
3. Orders & Artwork
Customers are responsible for ensuring that all submitted artwork, designs, sizes, and details are correct before confirming an order.
We are not responsible for errors in designs approved by the customer.
We reserve the right to or cancel any order at our discretion.
4. Design Ownership & Copyright
By submitting artwork, you confirm that you have the right to use it.
We are not liable for any copyright or trademark infringements.
5. Pricing & Payment
All prices are listed in GBP (£) and are subject to change without notice.
Full payment (or agreed deposit) is required before production begins.
6. Turnaround Times
Typical turnaround times are 3–7 working days but may vary depending on order size and demand.
We are not liable for delays caused by third-party couriers or unforeseen circumstances.
7. Shipping & Delivery
Free shipping is available on orders over £50 unless stated otherwise.
Delivery times are estimates and not guaranteed.
8. Returns & Refunds
Due to the custom nature of our products, we do not accept returns or offer refunds unless the item is faulty or incorrect.
If there is an issue with your order, you must contact us within 48 hours of receiving your items.
9. Quality Disclaimer
Colours and print results may vary slightly from digital previews due to screen differences and printing processes.
10. Limitation of Liability
We shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services.
11. Changes to Terms
We reserve the right to update or modify these Terms of Service at any time without prior notice.
12. Contact Information
For any questions regarding these Terms of Service, please contact us at:
gem@gemsclothingandmerch.co.uk